Training & Workshops

Etiquette & Hospitality

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers individuals, businesses and organizations various trainings and workshops in the field of etiquette and hospitality.

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  • business through eva's service bureauBusiness Etiquette
  • etiquette through eva's service bureauTable Etiquette
  • bgWine Etiquette
  • wedding through eva's service bureauWedding Etiquette
  • hostess service through eva's service bureauHost / Hostess
  • hospitality through eva's service bureauHospitality
  • social etiquette through eva's service bureauSocial Etiquette
  • dresscode etiquette through eva's service bureauDresscode Etiquette

BUSINESS ETIQUETTE WORKSHOP

Business etiquette is of vital importance for the creation of a harmonious working environment and for representing your business in the best possible way. Although many people consider their personal skills and intellect as the most important factors to qualify for a job, many employers see the interaction with colleagues and customers important. Well-mannered means two things: respect for others and treating people with courtesy and kindness.

Whether your business is a small gift shop or a large law firm good manners are important. It emphasizes your willingness to control your behavior in the interest of another.

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers you the possibility of a varied workshop on this topic.

Workshop content
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants.
    The following topics are covered:
    1. The origin of etiquette and who decides etiquette rules.
    2. The importance of etiquette rules.
    3. What is (business) etiquette exactly?
    4. Business rules of engagement and customer contacts.
    5. Daily social rules of conduct.
    6. The importance of making a good first impression.
    7. The effects of body language and the right body language.
    8. Communication by means of the right clothes etc.
    9. Business dresscode.
    10. Festive dresscode / clothing etiquette.
    11. Hospitality: parties, receptions and dinners.
    12. Table manners.
    13. Across the border / international differences.
Duration
The workshop consist of five sessions of 3 hours each, and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for 6 persons.
Final goal
After the workshop you and your staff see the need, but also the pleasure of good manners and being representative
TABLE ETIQUETTE WORKSHOP

The business can be quite overwhelming, even if you never leave the office. When entertaining is added to the business mix, it's easy to get confused about what fits and what doesn’t. The purpose of mixing business with pleasure is to create a warm social atmosphere with the necessary business undertone. Business and entertainment is a way to promote trust and confidence in others and is the fastest growing way to do business. Knowing how to entertain clients or how to make offers during lunches and receptions rewards.

Table manners play an important role in making a positive impression. They are visible indicators of our manners and essential to professional success. Whether it's a lunch with a prospective employer or a dinner with a business associate, your table manners speak volumes about you as a professional.

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers the possibility of a varied workshop on this topic.

Workshop-content
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants. The following topics are covered:
    1. Table etiquette in general.
    2. Daily social rules of conduct.
    3. Napkin usage.
    4. Reading the table setting.
    5. Ordering.
    6. The use of cutlery.
    7. Glass and beverage.
    8. Topics for conversation. Mbr> 9. Dinner scenarios.
    10. Payment.
Duration/h5> The workshop consist of five sessions of 3 hours each and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for 6 persons.
Final goal
After the workshop you and your staff see the need, but also the pleasure of good table manners and how you can entertain clients or how to make offers during lunches and receptions.
WINE ETIQUETTE WORKSHOP

If you start to enjoy wine, you will also want to know the proper wine etiquette. Wine is a social drink to enjoy with family, friends and colleagues. Many times it will be used at a celebration and most times with a good meal. Having a good wine etiquette is suitable for all occasions, especially formal. But remember, the aim is to have fun and enjoy, especially with family and close friends.

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers the possibility of a varied workshop on this topic.

Workshop-content
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants. The following topics will be discussed:
    1. History.
    2. Taste and selecting of wines.
    3. What does a label on the wine bottle means?
    4. Tasting and evaluating wine.
    5. Sommelier.
    6. Wine in restaurants.
    7. Slurp!
    8. The stem of the glass.
    9. Wine and food.
    10. Wine styles and recognizing quality.
    11. Wine in different countries.
Duration
The workshop consists of five sessions of 3 hours each and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for six persons.
Final goal
After the workshop, you know how to select and serve wine.
WEDDING ETIQUETTE WORKSHOP

Nowadays most people think that the rules of etiquette are old fashioned. Yet you see that the same people find it fun to implement some of these rules or dusty old habits during their own wedding. In one way or another it brings something official to this special day. Do you find etiquette important, need tools or are you just curious?

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers the possibility of a varied workshop on this topic.

Workshop-content
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants. The following topics are covered:
    1. The proposal.
    2. Who pays for the wedding?
    3. Dresscode etiquette.
    4. Wedding announcements.
    5. The bridal bouquet and boutonniere.
    6. The bridal party.
    7. Ceremony.
    8. Giving away the bride.
    9. Reception.
    10. Seating arrangements.
    11. Toast.
    12. Opening dance.
Duration
The workshop consists of five sessions of 3 hours each and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for six persons.
Final goal
After the workshop you have tools while arranging a wedding and the wedding etiquette workshop also provides answers to the questions you encounter.

HOST/HOSTESS TRAINING

Do you dream to receive guests as a professional and you have a service-oriented attitude? You stand firm in your shoes and are flexible to unexpected events. "Service with a smile" is normal to you.
Then this training is perfect for you! Your duties as host / hostess are various: from arrival to departure, you are the key figure who entertain guest in a pleasant manner. Besides the nice things you are also the refuge for guests of questions and problems. Thanks to your knowledge and your talent with people, guests enjoy the event.

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers the possibility of a varied training on this theme.

Training content
Theory is interspersed with fun, active methods and exercises. During the training there is also room for your own input and questions from participants. The following topics are covered:
    1. Presentation techniques.
    2. Entertaining guests and guiding activities.
    3. Safety, accidents, incidents and calamities.
    4. Time management.
    5. Personal effectiveness.
    6. Assertiveness and confidence.
    7. Conversation techniques.
    8. Conducting difficult conversations.
    9. Working and acting customer oriented.
    10. Complaints and dissatisfied customers.
    11. Representative.
Duration
The workshop consists of ten sessions of 3 hours each and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for 6 persons.
Final goal
After the training you possess the knowledge and skills that are important for a host / hostess. You understand how to deal with guests, entertain them and accompany them during activities.
HOSPITALITY TRAINING

Hospitality plays a key role in every organization and isn’t only important for restaurants or hotels but for all organizations. From the moment your customer or guest enters an important first impression is formed. Contact with staff is an essential part therein.
This course is suitable for all employees with direct or indirect contact with guest, for example telephone operator, reception staff, catering staff, shop assistants, cleaners, technical and office staff.

In cooperation with Eva Wedding & Event Planner School, Eva's Service Bureau offers you the possibility of a varied training on this theme.

Training content
Theory is interspersed with fun, active methods and exercises. During the training there is also room for your own input and questions from participants. The following topics are covered:
    1. Hospitable.
    2. Passionate services.
    3. Proactive solution-oriented.
    4. Guest focused empathy.
    5. Customer friendly.
    6. Efficient processes.
    7. Flexible service.
    8. Welcome radiance.
    9. Added value - offer something extra
    10. See you soon!
Duration
The workshop consists of ten sessions of 3 hours each and can be given to both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also possible, however, you pay for 6 people.
Final goal
After the training, the participant is aware of the possibilities within his/her own organization to work more guest-oriented.
SOCIAL ETIQUETTE WORKSHOP

Yes, etiquette deals with which fork to use in the right way for the salad dish and it's about your behavior at receptions. But etiquette is a much broader issue. Etiquette is your key to survive any human contact with your sense of humor, self-esteem and your reputation. Civility has all to do with taking the lead in making guests feel welcome, taking time to evaluate the needs and intentions of others and to behave in such a way that it creates a pleasant result. It works at formal dinners and it works in tense meetings in the office. Politeness works everywhere and always. Eva's Service Bureau in collaboration with Eva Wedding & Event Planner School offers various courses.
Workshop-content
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants. The following topics are covered:
    1. Basic social etiquette.
    2. Daily social rules of conduct.
    3. The importance of making a good first impression.
    4. The effects of body language and the right body language.
    5. Communication by means of the right clothes etc.
    6. Table Manners.
    7. Festive dress code / dress code etiquette
    8. Hospitality: parties, receptions and dinners.
Duration
The workshop consists of five sessions of 3 hours each and can be given to both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for 6 persons.
Final goal
After the workshop you and your staff see the need and pleasure of good manners and a representative appearance.
DRESSCODE ETIQUETTE WORKSHOP
Remember that not only good manners, but also clothes are a favorable impression towards others. Smart means it should suit you, your appearance, age and occasion. The clothing for an occasion or a dresscode can exist for official occasions, such as a gala ceremony and premiere. Do you know how you need to dress when there is a dresscode: Black tie or cravat noir? What is the etiquette for men and women when White tie is required? What is the difference between evening gown, gala dress or cocktail dress? Or a tuxedo, suit and tails?

Eva’s Service Bureau in cooperation with Eva Wedding & Event Planner School offers you the possibility of a varied workshop on this topic.
Workshop-inhoud
Theory is interspersed with fun, active methods and exercises. During the workshop, there is also room for your own input and questions from participants. The following topics will be discussed:
    1. What is your impression towards others?
    2. Casual / Informal.
    3. Smart casual.
    4. Tenue de ville.
    5. Cocktail.
    6. Black tie.
    7. White tie.
    8. Jacquet.
    9. Business dress code etiquette.
Duration
The workshop consists of five sessions of 3 hours each and can be given both internal or external.
Conditions
Six people is the minimum number for these workshops. A lower number of participants is also available, however, you pay for 6 persons.
Final goal
After the workshop, you will see the need, but also the pleasure of being well-dressed matching your appearance, age and occasion.

Any questions? CALL OR EMAIL!

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